Privacy Policy

This Privacy Policy explains how Bloom Craft processes personal data when you visit the site, make an inquiry, request a consultation, or use our wedding bouquet and event decoration services. It applies to the website and to related communications connected with our services in India.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

Contact Information

Email contact

[email protected]

Telephone contact

+91 81238 40077

Postal address

B-2, Janakpuri, Janakpuri, IN, 110058

Privacy contact

How We Use Data

We use personal data to respond to inquiries, arrange consultations, prepare quotes, confirm dates, manage deposits and payments, coordinate floral design and event setup, communicate about order details, provide delivery or on-site services, maintain business records, improve site performance, and meet legal or security obligations. We may also use limited technical data to protect the site from misuse and to troubleshoot service issues.

Processing is limited to purposes connected with the site, customer service, and lawful business operations.

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, payment processing, record keeping, delivery coordination, and on-site setup. We may also share information with contractors or vendors involved in fulfilling a specific order or event. These parties are expected to use the data only for the services they provide to us and to handle it with appropriate confidentiality.

Operational partners receive only the information needed for their assigned function.

Legal Disclosures

We may disclose personal data when required to comply with law, court process, tax or accounting obligations, or a lawful request from a public authority. We may also share information where disclosure is needed to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of Bloom Craft, our customers, or others.

Legal disclosure is limited to situations where a valid obligation or lawful request exists.

Data We Collect

We may process contact details, inquiry content, event and order preferences, consultation notes, payment-related records, delivery and setup information, and technical data such as device and browser details, log data, and approximate location derived from network signals. Where relevant, we also keep records of service requests, quote discussions, and communication history connected to wedding bouquets, event decoration, and related consultations.

The categories of data collected depend on how a visitor or customer interacts with the site and services.

How We Collect Data

We collect data from forms, messages, consultation calls or meetings, booking and payment steps, delivery and setup coordination, and records generated when the site is used. Technical information may be collected automatically through server logs and similar tools. We may also receive limited information from payment processors or other service providers involved in fulfilling a request.

Some information is provided directly, while other data is created through normal site and service use.

Cookies We Use

We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent. We do not use cookies to collect more information than is reasonably needed for these purposes.

Cookie use is limited to standard operational and measurement purposes.

Cookie Controls

You may control cookies through your browser or device settings and, where available, through any on-site preference tools. Blocking certain cookies may affect basic site functions, form handling, or saved preferences. We do not rely on cookie controls to override legal or security-related processing that is necessary for the site to operate.

Browser settings can usually be used to limit or remove cookies, subject to site functionality.

User Rights

Your Rights

Subject to legal limits, you may ask us to access, correct, update, or delete personal data we hold about you, and you may object to or restrict certain processing where applicable. You may also request a copy of information you have provided in a usable form when the law requires it. We may need to verify your identity before acting on a request.

Available rights may vary depending on the nature of the request and applicable law.

Requests

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the information or action you are seeking. We may ask for enough information to confirm your identity and locate the relevant records. If we cannot fully comply, we will explain the reason where permitted by law.

Requests are handled after identity checks and a review of any legal exceptions.

Data Retention

We keep personal data only for as long as needed to handle inquiries, manage consultations and orders, complete delivery and setup, maintain business records, resolve disputes, and meet legal, tax, or accounting requirements. When data is no longer needed, we delete it, anonymize it, or restrict it so it is retained only where required by law or operational necessity.

Retention depends on the purpose for which the information was collected and any legal or accounting duty.

Policy Updates

If this policy is updated, the revised version will apply from its stated effective date. We may post the updated notice on the site and, where appropriate, use direct or prominent notice for material changes. Continued use of the site after an update does not waive any rights available under law.

We review this notice when our practices or legal obligations change.